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What to do if the VPN doesn't work after installation?

Description

Topics:  Remote Access and Connectivity (VPN and WiFi)

Make sure you’re connected before accessing resources.

If you’re using a corporate network, check with your network administrator to ensure there are no restrictions on using external VPNs.

On Windows, if you receive a “Resend credential” error, uninstall and reinstall the application with administrator rights.

On macOS Mojave, if the credentials field doesn’t appear, go to System Settings → Security & Privacy and add Palo Alto – GlobalProtect to the allowed applications.

If the problem persists, contact the Help Desk.