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  • Services
    • Canteen: Ristocloud
    • Institutional mailing list
    • Managing an IT security emergency
    • Viruses, spam, phishing and IT security
    • Mapping of IT services and system administrators
    • Creating a strong password
    • SNS website security certificates
    • U-Web Training
    • U-Web - Performance evaluation
    • U-Web -Declarations, Tax and social security data
    • U-Web – My missions
    • UniFind: SNS expertise and research
    • Copernico: Administrative File Server
    • Backup and Disaster Recovery
    • Overleaf Licenses for Students and Teachers
    • Matlab Licenses for Students and Teachers
    • Mathematica Licenses for Students and Faculty
    • U-web – My Profile
    • U-web - Fee Monitoring
    • E-Voting: electronic voting system
    • PagoPA payment portal
    • PAT: Transparency Administration Portal
    • Ser.Se RDA: mission request and reimbursement
    • SPRINT: Strategic Planning and Performance Management
    • High Performance Computing
    • IRIS for research catalogue management
    • Organization and management of scientific events (Indico)
    • Kalliope CTI4
    • Google Meet
    • U-Web - My Documents
    • Microsoft Teams – collaboration and online teaching
    • Titulus Organi
    • Access to U-Budget Cineca
    • Mobile telephony service
    • General ICT policies
    • VoIP Telephony
    • Social and community tools
    • TITULUS - Document management
    • Office 365
    • U-GOV
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    • Survey: online polls and questionnaires
    • Research Survey: online questionnaires for research
    • Change your password
    • Reset or recover your password
    • Institutional account
    • Mailing lists and groups
    • ElixForms: Online forms
    • U-web - InTime
    • Data Analysis Dashboard (BI)
    • Remote Access (VPN)
    • Time@Web Attendance Management
    • Canteen: TIME@LUNCH
    • Badges and Access: Selesta VAM
    • alumni.sns.it Email Account
    • Network Usage Policy
    • Wi-Fi Network for Guests and Visitors (GuestSNS)
    • Badges and Access: CHECK&IN
    • Individual Space Booking
    • Room Booking for Teaching and Institutional Events
    • MySNS – The course information App of Scuola Normale Superiore
    • U-Sign
    • Firmosemplice
    • Docusign
    • Agenda Web for students and faculty
    • WiFi Eduroam
    • WiFi SNS
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  • Help Desk
• Secondary Menu [EN]
  • Faq
    • Can an IT service operate without a system administrator?
    • What information must be provided for each IT service?
    • Who must complete the mapping of IT services?
    • What elements must not be used in the password?
    • Who should the security certificate request be sent to?
    • What information must be included in the request?
    • What happens if the certificate is not valid?
    • What are the rules for using Copernico storage space?
    • How can Copernico be used on macOS, Linux and mobile devices?
    • How can I access Copernico and configure folder synchronization?
    • How can deleted files be recovered?
    • What email address should I use to register with Overleaf?
    • Can I collaborate with other users on the same LaTeX document?
    • Do I need to install LaTeX on my computer to use it?
    • No recovery methods available
    • The system displays the message “Username not found.”
    • What services are available after registration?
    • What should I do if my Mathematica Activation Key isn't displayed after submitting?
    • How can I request a software license?
    • What data can be modified directly by the user from U-web?
    • Who can access the U-web Fee Monitoring dashboard?
    • Is a guide for voting procedures available?
    • What can I do if I have problems accessing the voting system?
    • Which credentials must be used to access the vote system?
    • Is a payment receipt issued?
    • Is it possible to make a payment without a payment notice?
    • What is the IUV code?
    • Where is the system documentation available?
    • Which contents must be published on PAT?
    • Is it possible to save a request without submitting it?
    • Can a reimbursement request be submitted before the mission is completed?
    • I can't access Ser.Se RDA. What can I do?
    • What is SPRINT used for?
    • How do I install Kalliope CTI on iOS?
    • How to install Kalliope CTI 4 on Android?
    • How to install Kalliope CTI 4 on Windows/Mac/Linux?
    • Can an external speaker share materials during a lesson?
    • Why do students in the classroom see Presenter View while remote students see the slides correctly? How can I fix this?
    • How can I share a PowerPoint without uploading it to Teams while keeping students and chat visible?
    • Why can’t I upload a PDF in Teams to present it?
    • Can I transfer the organizer role to a colleague?
    • Why can’t I download the meeting participants list?
    • Why can’t I share presentation audio in Teams on Mac?
    • Can I use Teams on two devices at the same time, such as an iPad and a laptop?
    • Why does audio not work on Teams on Mac, while it works with other applications?
    • Why does a blank window appear at the bottom of the screen when I try to share something in Teams?
    • An external user cannot access Teams and appears as a member with an @sns.it email: why?
    • Is it possible to involve external users in the meetings?
    • Are lessons recorded with Microsoft Teams always available?
    • Who can access Microsoft Teams at school?
    • Can I use the mobile phone service for personal use?
    • What happens if I don't return the assigned materials?
    • Who can use the Councillors and Senators Module?
    • How can I sign up for SNS Agorà?
    • What is the role of Titulus in electronic invoicing?
    • How can the U-GOV online guide be consulted?
    • Which areas does U-GOV manage?
    • Is it possible to share files with other users?
    • How do I access SNS Google Drive?
    • Is it possible to share your calendar?
    • How do I access SNS Google Calendar?
    • What happens to the mailbox after the relationship with the Scuola ends?
    • How can users access the SNS email mailbox?
    • What are the criteria for choosing a new password?
    • I can't log in to SNS services. What can I do?
    • How to install GlobalProtect Agent on Windows?
    • How to create a new group in Google Groups?
    • How do I access the list of all the School groups?
    • How do I change group permissions?
    • Is it possible to include users outside the School in groups?
    • How to install VPN on Linux?
    • How to install GlobalProtect Agent on Mac?
    • Why are my devices no longer connecting to the WiFi-SNS network?
    • My Android device won't connect to the WiFi-SNS network even though I entered the correct credentials: what should I do?
    • How do you set up WiFi on Mac?
    • How to set up WiFi on Windows?
    • Who can offices contact for training?
    • What is ElixForms used for?
    • What should I do if I encounter problems installing GlobalProtect Agent?
    • How do I check if VPN is active on my computer?
    • What to do if the VPN doesn't work after installation?
    • What is the service email address?
    • Which documents should be consulted to complete registers and diaries?
    • What can be reported through InTime?
    • Who can use Time@Web?
    • Who is eligible for an @alumni.sns.it email address?
    • How to request access to a new gate
    • How to report a badge malfunction
    • What to do in case of badge loss or theft
    • Badge Deactivation
    • How to request an extension of badge validity
    • How to check the availability of a space?
    • Can I check a professor's class schedule?
    • Can I select the courses I’m interested in for the MySNS app?
    • Is an electronic signature via DocuSign legally valid?
    • How can I sign a document received via DocuSign?
    • How do I use DocuSign?
  • Projects
    • The New University Orientation Portal
    • WordPress Theme “Laboratories and Research Centers” – an open-source model for research
    • Gateway Cineca to PagoPA
  • Welcome kit
    • Student welcome kit
    • Welcome Kit for Teaching and Research Staff
    • Welcome Kit for Guests
    • Welcome Kit for Visiting
    • Welcome Kit for Technical, Administrative and Library Staff
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    • Adolfo Baroni
    • Sandra Marrocco
    • Federico Calzolari
    • Lucio Pileggi
    • Alberto Coduti
    • Mariano Mirra
    • Sergio Fenicia
    • Andrea Ficini
    • Michele Fiaschi
    • Claudio Battaglino
    • Andrea Salvadori
    • Marcella Monreale
    • Laura Magli
    • Simona Facchini
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