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Why am I not receiving messages from a specific sender or mailing list?

Description

Topics:  Email, Mailing Lists, and Collaboration

First, check that the messages have not been moved to the Spam folder or intercepted by filters, rules, or forwarding settings. Also check the available storage space in your mailbox.

For a mailing list, make sure that your address is correctly subscribed and has not been suspended. Ask the sender or the list administrator to confirm the address used and, if necessary, to send a test message.

If the issue persists, contact the Help Desk and provide the sender’s or mailing list’s address, as well as the date, time, and subject of the message you did not receive. Do not forward unnecessary confidential content.