Go to the content
Help Desk
Before contacting technical support directly, we kindly ask you to follow these steps:
1. Check the FAQs
Answers to the most common issues are available in the FAQ section and can help you solve many problems on your own.
2. Review the documentation
The technical documentation and user guides are constantly updated and contain detailed information on procedures, configurations, and available tools.
If, after consulting the resources above, you haven’t found a solution to your issue, you can contact our support team through one of the following channels:
- Phone: +39 050 6133533
- Email: helpdesk@sns.it
The helpdesk is available Monday to Friday during office hours:
- Morning: 9:00 AM – 1:00 PM
- Afternoon: 2:00 PM – 5:00 PM
If you contact us by email, please include all useful information to help identify the issue, such as:
- Your full name
- The type of device or service involved
- A brief but clear description of the issue
- Any error messages displayed
- When the issue started occurring
This information will help us provide faster and more effective support.
Thank you for your cooperation.