Backup and Disaster Recovery

Scuola Normale Superiore operates backup and disaster recovery systems to ensure data protection and business continuity for its main IT services. Services covered by backup procedures include file servers, centralized authentication systems, firewalls, DNS and DHCP services.

Backups are performed daily and replicated to an alternative site located in the secondary data center. Data availability is further protected through infrastructure redundancy and virtualization technologies designed to minimize the impact of hardware failures and adverse events.

The backup platform supports the replication and protection of entire virtual machines as well as the recovery of complete systems or individual files. The same technologies simplify disaster recovery procedures and help ensure the availability of mission-critical applications and services.

For critical administrative data, additional backup copies are maintained on dedicated cloud infrastructures.

Features

Perform daily backups of the School’s main IT services.
Replicate virtual machines and critical services.
Recover files, folders or complete systems following accidental deletion or service failures.
Ensure service continuity through redundant infrastructures.
Support disaster recovery procedures for mission-critical services.
Maintain backup copies with different retention and granularity levels.

Requirements

Data must be stored on School-managed systems covered by backup policies.
Recovery requests must include sufficient information to identify the data to be restored.
Users must contact the HelpDesk service to initiate a recovery request.

Designed for

Faculty members, Technical and administrative staff

Get started

To request the recovery of deleted files or data:

Contact the HelpDesk service.
Provide the name of the files or folders to be restored.
Provide all available information useful for identifying the deleted data.
Wait for verification of backup availability.
Receive the restored data if a valid backup copy is available.

FAQ

Users must contact the HelpDesk service and provide the names of the files or folders together with any information useful for recovery.

If no system updates are in progress, restart the computer and disconnect any non-essential peripherals, such as USB devices, docking stations, or external storage devices.

If the computer does not start, displays error messages, or produces unusual noises or smells, turn it off and do not attempt further restarts. Do not open or tamper with the device.

Contact the Help Desk, providing the computer’s inventory number, the location or room where it is located, a description of the issue, and the last action performed before the malfunction occurred.

Last modification: 29/05/2026