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I cannot sign in ChatGPT with my SNS account. How can I resolve the issue?

Description

Topics:  Institutional Account Management and Lifecycle

Sign-in problems may occur if your institutional address in the form name.surname@sns.it has already been used to register a personal account on the free version of the platform.

In this case, contact helpdesk@sns.it, describe the problem and ask for the licence to be activated using an alias of your institutional address, typically in the form n.surname@sns.it.