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Scuola Normale Superiore
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Servizi informatici di ateneo
Area Progetti e servizi ICT
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Google Mail

Google Mail is the SNS email service for users of the Scuola. It allows access to the institutional @sns.it mailbox via web, mobile device or desktop client. Former students may be assigned an @alumni.sns.it mailbox.

Access the service

Features

  • Access to email with an @sns.it address.
  • Use of the mailbox via web, mobile device or desktop client.
  • Email storage with unlimited space.
  • Mailbox configuration on Apple and Android devices.
  • Addition of a signature to Gmail messages.

Requirements

  • Institutional credentials provided upon arrival at the Scuola.
  • An active account di Ateneo.
  • Regular password changes, at least every 3 months.
  • For mobile access, the SNS email address and associated password.

Designed for

Faculty members, Students, Technical and administrative staff

Get started

  1. Go to mail.google.com.
  2. Enter the account di Ateneo credentials.
  3. On Apple devices, add a new sns.it account in the Mail app or use the Gmail app.
  4. For the Mail app on Apple, select Gmail as the account type.
  5. Enter the address name.surname@sns.it and the password.
  6. Follow the automatic configuration and choose whether to synchronise mail, contacts and calendars.
  7. On Android devices, open the Gmail app and add the account from the menu.
  8. Follow the guided procedure shown on screen.

FAQ

```html

To forward new messages received in your Gmail account to an external address:

  • Gmail will send a verification code to the specified address: si
    ```

    1. Sign in to Gmail from a web browser using your SNS account.

    2. Click the gear icon in the top right corner and select See all settings.

    3. Open the Forwarding and POP/IMAP tab.

    4. In the Forwarding section, select Add a forwarding address and enter the external email address.

    5. Gmail will send a verification code to the specified address: si
      ```

    • Each user is responsible for independently retrieving the personal data contained in their email account.

    Users are requested to complete the transfer before the account’s expiry date, exporting or copying only the data they are authorized to retain, in compliance with privacy regulations and professional obligations. Please also verify in advance that sufficient storage space is available in the destination account.

    If the account closure is imminent or access has already been blocked, please contact the Help Desk promptly.

    Users can access it from mail.google.com using their University credentials.

    Unless specific cases are managed differently, the account is disabled after one year and messages are deleted.

    First, check that the messages have not been moved to the Spam folder or intercepted by filters, rules, or forwarding settings. Also check the available storage space in your mailbox.

    For a mailing list, make sure that your address is correctly subscribed and has not been suspended. Ask the sender or the list administrator to confirm the address used and, if necessary, to send a test message.

    If the issue persists, contact the Help Desk and provide the sender’s or mailing list’s address, as well as the date, time, and subject of the message you did not receive. Do not forward unnecessary confidential content.

      Documentation

      Related services

      Get Help

    The competent office is Infrastructure Service.

    For support contact the Help Desk

    Last modification:  04/05/2026