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What should I do if my computer freezes, shuts down unexpectedly, or does not complete startup?

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Topics:  University Security, Backups and Policy

If no system updates are in progress, restart the computer and disconnect any non-essential peripherals, such as USB devices, docking stations, or external storage devices.

If the computer does not start, displays error messages, or produces unusual noises or smells, turn it off and do not attempt further restarts. Do not open or tamper with the device.

Contact the Help Desk, providing the computer’s inventory number, the location or room where it is located, a description of the issue, and the last action performed before the malfunction occurred.