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General ICT policies

The Scuola Normale Superiore's ICT General Policies are a document that defines the rules, services, and methods of use of the Scuola Normale Superiore's ICT infrastructure.

The main sections are:

• Users and individual services: Defines who can access ICT services, user categories, and rules for assigning and disabling access.
• Personal account: Describes the features of the institutional account, usage methods, security requirements, and authentication (including SPID where applicable).
• E-mail: Regulates the use of email services, their duration, deactivation procedures, and specific cases (alumni, forwarding, inactivity).
• Individual cloud storage space: Defines the assignment and use of personal cloud storage and the conditions for service deactivation.
• Network: Describes access to the SNS network, including Wi-Fi for users and guests.
• Eduroam, IDEM and VPN: Covers federated access services and remote connectivity to SNS resources.
• Services: Provides a general overview of ICT service delivery and evolution.
• Migration to cloud platforms: Describes the transition process of services toward cloud infrastructures.
• Storage: Covers shared storage systems and backup services for data and applications.
• Cloud services for research structures: Defines the use of cloud platforms for laboratories and research groups, including management responsibilities and security requirements.
• Web Server: Describes hosting services and the management of institutional and research-related websites and applications.
• GARR certificates: Covers the issuance and management of digital certificates through the GARR infrastructure.
• Printing system: Defines the use of network printers and discourages the use of local devices.
• Mailing lists: Classifies and regulates distribution lists and their usage.
• Security: Establishes rules for protecting the ICT infrastructure and prohibits risky activities.
• Disaster Recovery: Describes business continuity measures for critical services.
• Hardware and Software: Defines rules for the use, acquisition, and management of devices and applications.
• Support: Specifies responsibilities related to hardware and software support.
• Loan of PCs and devices for remote work: Regulates the temporary assignment of devices and their conditions of use.
• HelpDesk: Describes the user support service and request management procedures.
• Scientific computing: Presents services and infrastructures for advanced computing and research activities.
• Terms and conditions of use: Defines the rules for using ICT services and user responsibilities.
• Service assignment table by user category: Details the services available to each user category and their duration.
• User categories list: Provides a detailed classification of the different types of SNS users.

Designed for

Faculty members, Guest, Students, Technical and administrative staff, Visiting